In order to shop at www.waterlandbaby.com it is required that you are of at least 18 years of age or that you shop with parental permission.
Once we have received your order we will send a confirmation to your email address. It is therefore important that you enter the correct e-mail address when placing your order. We recommend saving this email in order to facilitate any contact with customer service you may have in the future. The order confirmation (receipt) also serves as a guarantee of proof of purchase.
If you discover any errors, please contact [email protected] immediately with your order number included in the e-mail. Your order will be processed immediately after you place your order and thus we can not cancel, modify or add products.
All pre-order sales are final, once you placed your order for the stroller, we cannot cancel it.
You can choose to pay with credit or PayPal. With payment by credit or debit cards, ICredit or Paypal manages all of our banking transactions. Waterland does not handle any credit card numbers.
PAYMENT BY CARD
Pay with your credit card securely over the Internet. Your payment is handled by either ICredit or Paypal with secure encryption and under strict banking standards. Your card details are sent directly to the bank and cannot be read or accessed by anyone other than your bank. There is no extra charge for card payments. When paying by credit card starting conditions apply as soon as the card transaction is approved. In the event that no payment has been received after submitting your order, Waterland may automatically cancel your order.
Free freight on all orders over $199. For orders below that value, an additional fee for shipping will be added to your order, depending on where you live and what delivery type you choose.
– Orders over $199 – free freight
– standard delivery $14.90 – average delivery time 21 business days.
– Express delivery – $49.90 – average delivery time 3-5 business days
When ordering to some countries, you may have to pay an extra tax / customs fee depending on the value / weight of your order. These duties are established by the country the goods are delivered into, and we at Waterland do not have any influence over it.
With reservations for stock outs and eventual price errors that may arise.
Waterland has worldwide shipping.
Average delivery time is 21 business days for standard freight and 3-5 days for express, depending on the location. If a stock balance error should arise and we cannot deliver your complete order, we will deliver the products that are in stock and charge your account for the price of the products delivered.
Standard deliveries are made in cooperation with the Israeli Post and their partners in other countries around the world. For Express deliveries, Waterland will select the optimal shipping method, which could be either via DHL Express, EMS or FedEx, depending on location.
We reserve the right to deny delivery of all products in case of price fluctuations as well as stock conditions. All delivery times are to be viewed as preliminary.
For uncollected packages that are returned to Waterland, we reserve the right to charge the buyer costs for return shipping, expedition charges as well as handling charges, amounting to 30 USD.
As a customer at www.waterlandbaby.com, you always have a 14-day right of return after you have received a product. The right of withdrawal is valid for unbroken packaging.
Contact us at [email protected] with your order number and use the return goods notice. Right of withdrawal is not valid for products close to expiry or products on sale. The customer takes responsibility and pays for costs associated with the return shipping. Products are to be sent back in their original packaging, as well as their original state and quality.
If your order has been sent without shipping you will be charged the actual shipping costs. If you are not happy with the product and would like to change it to a different color, there are no problems as long as the product is intact and unbroken (we can only change color of the product, not to another item). Contact [email protected] for more information.
If the package is damaged on delivery you shall immediately claim it for damages at your collection site. If there is something wrong with your product we ask you to contact us immediately so that we can solve the problem. Contact [email protected] and be as specific as possible. Don’t forget to give your order number.
Waterland uses so called “cookies”. A cookie is a small text file that is stored on your computer and which contains information that is necessary for us to know which items you are bringing to the check-out. We use so called sessions cookies to be able to offer you the web shop service and your browser needs to accept cookies for you to be able to add products to your shopping cart. If you oppose storage of cookies you can de-activate the function by going into “settings” on your browser.
Waterland shall be exempt from liability for damages and other penalties on the performance of the contract prevented, hindered or delayed by circumstances beyond our control. As the release factor should be considered include government intervention, new / amended legislation, lack of state, war, fire, flood, labor disturbance, prohibitions, restrictions, sabotage, poor transport or weather conditions or lack of delivery from suppliers and the company is exposed to criminal activity that affects activities.