Refund policy
Try it on at home. If WaterLand isn’t right for you, you can return it within 28 days of the day your order is delivered.
Returns and exchanges
To be eligible for a return, the carrier must be unused in water, in the condition you received it and in its original packaging, with your order number or proof of purchase. Trying it on at home doesn’t count as use.
To start a return or an exchange, email us at info@waterlandteam.com with your order number, and tell us whether you’d like a refund or an exchange. We’ll reply with the next steps. If an item’s value has been reduced by use or damage before it reaches us, we may reduce the refund amount.
Returning a gift
You don’t need an account. Email us with the order number and the ZIP or postal code of the delivery address. If you don’t have the order number, ask the person who sent the gift.
Faulty items
If anything you receive from us is faulty, or fails early because of a defect, we’ll repair it, replace it or give a full or partial refund, as appropriate. Email info@waterlandteam.com with your order number and a photo of the problem, and we’ll arrange the return.
Warranty
Every WaterLand carrier has a 2-year limited warranty against seam, buckle and neoprene failure from normal pool and sea use (not hot tubs). To make a claim, email us with where you bought it, your order number or receipt, and the purchase date. We’ll reply and ask for a photo of the problem and of the label.
Refunds
When your return arrives, we’ll inspect it and email you to confirm that we’ve received it and whether your refund is approved. Approved refunds go back to your original payment method.
Refunds can take 14–21 days to reach your account, depending on your bank or card provider. If yours hasn’t arrived after that, check with your bank or card company, as posting a refund can take a little time. If it still hasn’t arrived, email us at info@waterlandteam.com and we’ll look into it.
Sale items
Sale items can’t be exchanged. This doesn’t affect your statutory rights.
Where to send your return
Please email us before you send anything, so we can match your parcel to your order. Then send it to the warehouse that serves your country:
United States, Canada and Australia
B3 Logistics
131 Burks Rd
Farmington, MO 63640
USA
Receiving manager: +1 573-275-8742
Europe and the United Kingdom
tradeable®
Holzheimer Straße 75
35428 Langgöns
Germany
Receiving contact: Elior
Israel
Pick&Pack
1 Golan Street
Airport City
Israel
Receiving contact: Yossi
Returns email: info@waterlandteam.com
Return shipping costs are yours to cover. We recommend a tracked service or shipping insurance, as we can’t guarantee that a return will reach us.
Questions
Email info@waterlandteam.com. We’re happy to help.