Refund policy

Returns & Cancellation Policy

If you aren’t 100% happy with your purchase, you can return it to us within 28 days from the date of purchase. After this period, we cannot offer you a refund unless the goods were faulty at the point of receipt. To be eligible for a return we require a receipt or proof of purchase, the item must be unused, in the same condition that you received it, and in its original packaging. You must inform us if you wish to return the order by contacting us at info@waterlandteam.com. We reserve the right to reduce the refund amount if the value of the items has been reduced by your actions prior to its return to us.

Faulty items

Any item you receive from us that fails prematurely due to a defect can be returned for a full or partial refund, repair or replacement as appropriate. Please contact us at info@waterlandteam.com to arrange the return of any faulty items.

Refunds

Once your return is received and inspected, we will email you to confirm receipt and to notify you of the approval or rejection of your refund. If approved, your refund will be processed to your original method of payment within a reasonable number of days.

Late or missing refunds

Refunds can take up to 14–21 days to reach your account. If you haven’t received a refund after this time, first check your bank account again, then contact your credit card company, as it may take some time before your refund is officially posted. Next contact your bank, as there is often some processing time before a refund is posted. If you’ve done all of this and still have not received your refund, please contact us at info@waterlandteam.com

Product exceptions

Sale items are not eligible for exchange. This does not affect your statutory rights.

Shipping & return address

To return your product, please mail it to:

B3 Logistics, 131 Burks Rd Farmington, MO 63640, USA.

Receiving Manager: +1 573-275-8742

Returns-only email: Support@b3logistics.com

For any other inquiries, please contact us at info@waterlandteam.com

You will be responsible for paying for your own shipping costs for returning your item. If you are shipping an item over $50, you should consider using a trackable shipping service or purchasing shipping insurance, as we don’t guarantee that we will receive your returned item.